We in Astra Receptora de Alarmas implement a new way of looking at services that are offered from an ARC. We offer personalized support to our customers to ensure their peace of mind and effective solutions. We focus on giving a professional and high quality service to each subscriber, beyond the actual management of an alarm
- We guarantee rigor and seriousness in dealing with our customers.
- We offer more services than mere alarms management.
- QoS to our subscribers is our philosophy
- We provide a personalized service to our customers and their subscribers
- We start partnerships, active and productive in both directions.
+ General Services to our subscribers
General Services to our subscribers
- ·Alarm signals reception from intrusion, robbery, fire detection, sabotage, technical failure, medical alarm.
- ·Opening and closing control signals reception, in and after hours, with the possibility of identifying people, choosing to allow or deny access to certain places.
- ·Bi-directional systems management
- ·Control Policy: If you cancel an alarm, we contact by phone call or SMS to make sure everything is in order and that it is a false alarm.
- ·Personalized control of people: Notice lack of activity in a specific system installed to ensure the safety of persons.
- ·Power failure control: in case of power failure, we notify immediately the event by SMS or phone call.
- ·24 hours technical service to any incident anywhere in the Country. Thanks to our highly qualified staff and a full fleet of vehicles, we provide technical assistance to ensure the reliability of your security system.
- ·Yearly maintenance, preventive and corrective, to check and verify that your security system and fire detection works correctly.
+ Other specific services for businesses or for convenience of subscribers
Other specific services for businesses or for convenience of subscribers
- ·Go Service: immediate in person intervention in case of break alarm
- ·Custody of vehicles and buildings keys: in case of theft or loss, the customer will have immediately duplicates of the keys.
- ·Satellite location: by GPS technology we locate signals from emergency vehicles or persons in need of supervision.
- ·In person customer service: customer support staff at the named place (elder care, travel to the pharmacy, etc.)
- ·Virtual rounds. Viewing cameras, image review in real time and at agreed times.
- ·Call center: third party service of reception and management of all types of calls to customer care.
- ·Technical support for all our installations
+ Security control the comfortable and effective way
Security control the comfortable and effective way
- ·Permanent contact with the customer through his mobile phone to inform him of any incident that appeared in his security system. Warnings of voice, SMS or multimedia for viewing images in real time.
- ·Monthly activity reports: connection, disconnection, entrances and exits of employees, number of incidents. Access, upon request, to images and audio recordings.
- ·Analysis of CCTV historic recordings.